Courses

COVID-19 Observer Personnel (Vaccine Observer)

The exam comprises competencies to test the clinician’s knowledge of effectively observing and documenting the vaccine administration process, recognizing and responding to adverse reactions, and adhering to healthcare policies and procedures related to COVID-19 vaccine administration.

• Contact Hour(s) : 0

Covid-19 Parking Lot Attendant

The exam comprises competencies to test the clinician’s knowledge of ensuring that motorists adhere to local parking rules and regulations at the Vaccination site, assisting in managing traffic flow, holding area, COVID-19 testing lines, and providing directions and instruction to community members presenting for vaccine administration.

• Contact Hour(s) : 0

Covid-19 Training

The COVID-19 training module will provide the clinician the opportunity to build knowledge and understanding of the virus's transmission, symptoms, prevention, and treatment. It will also cover and test their knowledge of different types of tests available for COVID-19, how to interpret the results of these tests, and how to safely care for someone who is sick with COVID-19.

• Contact Hour(s) : 0.5 Hours

Cultural Competency / Diversity

The exam comprises a brief background discussion and assessment tests of the clinician’s knowledge of providing appropriate training on cultural competence and cross-cultural matters to healthcare professionals and developing policies that minimize administrative and linguistic obstacles in patient care.

• Contact Hour(s) : 0.5 Hour

Customer Service Representative

The exam comprises competencies to test the clinician’s knowledge of working with clients who have complaints, orders, or require information about products/services purchased from the organization, providing solutions that fit those individualized situations and prioritizing the customers' needs at each step of the process.

• Contact Hour(s) : 0